Refund Policy

Effective Date: 17/12/24

Newhall Laser Treatments (“we,” “our,” “us”) aims to ensure customer satisfaction with our products and services. This Refund Policy explains the terms under which refunds are issued and how to request one.

1. Eligibility for Refunds

Refunds are available under the following conditions:

1.1 Skincare Products

Products must be returned unopened, unused, and in their original packaging.
Refund requests must be made within 14 days of receiving the product.

1.2 Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 7 days of receipt to arrange for a replacement or refund.
We may require photographic evidence of the damage or fault.

1.3 Prepaid Treatments

Refunds for prepaid treatments are not typically issued, but they may be considered in exceptional circumstances at our discretion.
If you are deemed medically unsuitable for a treatment during consultation, a refund or credit may be offered.

2. Non-Refundable Items

Gift cards or vouchers.
Products marked as final sale or clearance items.
Partially used skincare products.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact us via email or phone with your order details and reason for requesting a refund.
If applicable, provide supporting evidence (e.g., photos of damaged products).
Return the product to us at the provided address (for skincare products).

4. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the product is faulty or incorrectly sent by us.

5. Processing Refunds

Refunds will be processed within [Insert timeframe, e.g., 7-10 business days] after we receive the returned product and verify its condition.
Refunds will be issued to the original payment method used.

6. Contact Us

For questions or concerns about refunds, please contact us:

Newhall Laser Treatments Address: [Insert Address], Newhall, United Kingdom
Phone: 07753 138207

Last Updated: 17/12/2024